Delivery, Exchanges and Returns

Delivery

Orders are normally processed and dispatched within 48 hours of receipt of your order and payment. If we are temporarily out of stock of a particular item, we will try to advise you of the delay. If your item is not in stock, it will be placed on back order for you; there is usually a 2-3 week wait for backordered items.

There are some items on the site that we do not hold in stock. The delivery times on these items will be shown in the item descriptions, and for orders of these items, you may not be emailed regarding the delay.

If you are ordering custom made items, please allow up to 28 days for delivery of these items.

We offer a choice of delivery methods:

If you choose Courier Delivery, items are sent using a courier service. All orders will require a signature on delivery. We aim that all orders will be delivered next working day after dispatch.

If you choose Royal Mail Delivery, items are sent via standard 2nd Class Royal Mail. Please note this service does not require a signature of delivery, but the parcels are not trackable.

Some items on the website are shipped directly from the supplier. We try to ensure the same levels of service and delivery times on these items.

Orders are dispatched Monday through to Friday.


Delivery Charges

Our delivery charges are based on our courier rates and Royal Mail postage rates, which we have aimed to keep competitive and as reasonable as possible.

To obtain a quote for delivery, please add the products you are interested in to our cart and use the "get a quote" for delivery button at checkout. If a quote is not available, please email us on info@snowpawstore.com to obtain a quote.

Scooter delivery charges are £23.00 to UK addresses.

Please note if you order a scooter starter pack, the scooter is delivered separately to any other items included within the pack (e.g. lines or harnesses). Please email us at info@snowpawstore.com for shipping quotes for scooters to Europe and Worldwide.

Returns and Exchanges

We want our products to fit properly. If you need help determining a correct fit, please email us and we will try to help you check the fit. If any standard size product isn't right, we are happy to exchange or refund any item providing they are unused and returned to us in good condition within 10 days. Please do not write on the equipment before trying it on your dog.

PLEASE LET US KNOW IF YOU ARE RETURNING AN ITEM PRIOR TO SENDING IT BACK.

On returning your item for exchange, please enclose a note with your details and new requirement and payment of £4.50 for return delivery. Alternatively, you can enclose a SAE but please ensure sufficient postage has been paid for. Replacement items or refunds will not be sent until the original items have been received by us. Return shipping will be at the cost of the purchaser. We would strongly advise that you use a registered post as we cannot take responsibility for returned items lost in transit.

Custom harnesses cannot be returned or exchanged, so please be sure of measurements before ordering.

We want you to be completely satisfied with your purchase from us.

If items are received damaged, please let us know as soon as possible, and contact us via email before returning them to us. Please keep the packaging as this may be needed in order to claim from the postal service. We will refund in full any goods that are received damaged, providing you keep the item and all of the packaging the item was sent in for us to review. We will also refund any return costs incurred as the result of receiving an item damaged in transit.

Returns Address:

Snowpaw Ltd
3 Lunedale Road
Dibden Purlieu
Southampton
SO45 4QN

Cancellations / Returns

Once an order has been placed with us, we aim to dispatch it to you as quickly as possible. You may cancel your order within 7 days of either order or receipt of goods if you change your mind; however, if we have already dispatched it to you, please return it to us unopened and we will refund all charges once returned and checked.